The organization of settlements with customers in the store depends on the method of sale of goods used. In a self-service store, payment is made through the cash desks installed at the exit from the trading floor. The controller-cashier checks the goods selected by the buyer and prints a check (subsequent payment). In a store with a personalized customer service (traditional method of sale), settlements with customers are made at separately established cash desks. The calculation is made by cashiers-operators (advance payment). In most stores, cash registers are installed on the shelves, in this case, the payment is made by cashiers (simultaneous payment).

Cashiers must comply with the following procedure for conducting cash transactions:

issue a check to the buyer confirming the acceptance of cash (a check is a legal document confirming the acceptance of money by the enterprise and the release of goods to the buyer for the amount indicated in the check);

redeem checks simultaneously with the issuance of goods (using stamps or tearing in designated places);

check the presence of the following details on the check: name of the organization, identification number of the taxpayer organization, serial number of the cash register, serial number of the check, date and time of purchase, purchase price, sign of the fiscal regime; checks are valid only on the day of payment;

provide clarity of calculation.

The buyer should be able to observe what data the cashier enters into the machine and what is the result of the calculation (price of goods, purchase price, change amount). The clearness of the calculation is ensured by the presence of an indicator (service display for the buyer) and compliance with the rules for conducting the calculation by the cashier. The cashier is obliged to: clearly name the amount of money received and put the money in front of the buyer; print a check on a cash register; declare the total cost of purchases; name the amount of change and issue it together with the check, while giving out paper bills and change coins at the same time; after the end of the calculation, put the money in the cash drawer. The procedure for conducting cash transactions and the rules for settlements with customers are described in the Model Rules for the Operation of Cash Registers in the Implementation of Cash Settlements with the Population.

In the event of a power outage, if it is registered with an energy supply organization, payments for purchased goods without the use of cash registers are possible only if special checks are issued to buyers, which are strict reporting forms.

During the work shift, the cashier may encounter various situations: errors in the process of data entry and receipt printing; breakage (end) of the control tape; return checks to the cashier; return of goods to the store; issue of a check with unclear prints, sudden stop of the machine, etc. The cashier must make a decision independently or with the participation of the administrator. In case of an error of the cashier-operator and the impossibility of redeeming the check during the shift, the unused check is activated at the end of the shift.

The cashier can issue money on the checks returned by the buyers only on the day they are issued to the buyer and if the check contains the signature of the director or his deputy, only on the check issued at this cash desk. For the amount of the relevant checks, the cashier, together with a representative of the administration, draws up an Act on the return of funds by the buyer for unused cash receipts (including erroneously punched cash receipts) (form No. KM-3). The cashier cancels unused checks, sticks them on a piece of paper and, together with the act, submits them to the accounting department. The amounts paid on returned by customers and unused checks are recorded in the Journal of the cashier-operator, and the amount of revenue during the shift is reduced by the total amount. It should be borne in mind that in accordance with the Law of the Russian Federation "On Protection of Consumer Rights", the consumer has the right for a non-food product, if it does not fit in shape, size, dimensions, colors or for other reasons, to demand a refund of the amount of money paid for it in the specified in the Law, the terms upon presentation of a cashier's check. If this product is returned on the day of purchase, then the refund is made through the operating cash desk. After the end of the working day and the closing of the proceeds at the operating cash desk, a refund is made from the main cash desk of the enterprise in the prescribed manner.

At a number of enterprises, a refundable check is punched for the amount of the returned goods (“cancellation of the purchase”), which cannot be done, and thereby increase the total amount fixed at the end of the day in the memory of the fiscal block. These operations are provided for by the technical capabilities of cash registers, but are not provided for by the documents of the Ministry of Finance of Russia and the Central Bank of Russia.

In the event of a malfunction, the cashier must:

turn off the cash register, call a representative of the administration, determine the nature of the malfunction;

in case of unclear printing of the details of the check, non-issue of the check or breakage of the control tape, together with the representative of the administration, check the prints of the check on the control tape, sign the check (if the check did not come out, get zero), indicating the correct amount on the back. When the control tape breaks (ends), it must be refilled by shaping the ends of the tape. The break points of the control tape are drawn up in the same way as at the beginning and end of the work shift, but with an indication of the break time. The cashier is forbidden to work without a control tape or glue it in places of breakage.

If it is impossible to continue working due to a malfunction of the machine, the cashier, together with a representative of the administration, draws up the end of work on the cash register in the same way as at the end of the shift, with a note in the Journal of the cashier-operator. If it is impossible to eliminate the malfunction by the cashier, the administration calls a technical specialist (mechanic of the central heating service), making an appropriate entry in the Journal of Calls of Technical Specialists and Registration of Work Performed (Form No. KM-8).

In the event of a dispute with the buyer regarding the correctness of the calculation made with him, work on the machine should be suspended and the administrator should be called. In the presence of the cashier and the buyer, the administrator takes the readings of the counters of the cash register (displays the “X-report”) and compares the revenue data received in the report with the cash on hand. Based on the results of taking readings, an Act is drawn up on checking cash at the cash desk (form No. KM-9).

A sudden stop of the machine is possible in case of the following errors in the actions of the cashier: double pressing of the keys, overflow of the machine's memory when entering the price of the goods, violation of the sequence of data entry, the amount of the buyer's cash is less than the cost of purchases, etc. In such cases, press

the RESET key and the machine is unlocked. If this operation did not bring the machine out of the blocking state, it is necessary to check whether the operation that was started has completed. If the machine has not returned to working condition, the work must be suspended, the administrator should be called, the work completed and the mechanic should be called.

Similar information.

1. Job description of a cashier - teller.

The cashier is a financially responsible person. He is responsible for the safety of cash in the cash register. To become a professional cashier must be attentive, responsible, work quickly and correctly on cash registers, serve customers correctly and politely.

2. Functional duties of the CO.

The cashier is obliged at his workplace to ensure the quality of customer service, to pronounce the service algorithm, to comply with the calculation rules and the rules of prohibition, to pack the goods in a package, to keep the workplace clean, to participate in the display of goods, to control forgetful buyers.

Responsibilities of the position:

Know the device and operating rules of cash registers (KKM) and perform all settlement operations on the Pos-terminal KKM in accordance with the program;

Prepare and fill cash registers;

Accept from the buyer the goods selected by them in the inventory basket, enter information about the goods selected by the client into the electronic accounting system, tell the client the total amount of payment for the goods, accept money, issue change and a cash receipt.

Control the payment for the goods selected by the buyers, prevent the exit of buyers with unpaid goods and detain buyers (together with the security guard and the KZP) who have passed through the checkout area, but have not paid for the goods;

Study the assortment of goods in the store, codes and prices for goods;

Ensure the proper quality of trade customer service;

Maintain cleanliness and order in the workplace, clean the premises of the store as ordered by the store management;

Prepare funds for collection, transfer them to the Deputy Store Manager, Store Manager;

Take part in the inventory of inventory items of the store;

Take part in the display of goods in the trading floor.

Personal characteristics (criteria):

Honesty;

sociability;

Low level of conflict;

Goodwill (smiling);

Attentiveness;

Energy;

Patience;

Stress resistance;

Learnability;

Responsibility;

Teamwork skills;

Pleasant appearance;

No health problems.

3. Image and appearance of cashiers.

The cashier - the operator - is the one of the employees whom the buyer sees first at the entrance, and with whom he communicates last, at the exit from the store. It is KO that creates an impression on the buyer about the store and about the company as a whole. It depends on how kindly and politely the cashier communicates with customers whether this customer will return to us again.

In sociology, there are observations that a person who is satisfied with something will tell about his joy to 1-3 close people, and a dissatisfied person will express his dissatisfaction in the presence of 10-15 people. Likewise, buyers, the turnover of the store directly depends on their impressions of the service.

Appearance of the cashier:

The presence of a form that is the same for all cashiers.
Under the uniform, a short-sleeved white blouse, trousers or a dark-colored knee-length skirt.
The presence of a headdress.
Shoes are not homemade and not on heels, always closed.
Sports and denim clothing and shoes are prohibited.
Makeup is not bright.
Fingernails are not long. If varnish is used, then not dark or bright colors.
Hair is clean and styled. If long, then collected.
Perfume is not harsh.
No facial piercing.

4. The cashier has the right:

1. Require management to create conditions that ensure
safety of cash and cash.

2. Make decisions within their competence.

3. Interact with the management of the enterprise on issues
cash discipline.

4. Make proposals to the UM for adjusting the assortment and make proposals for improving the quality of customer service.

5. The cashier is responsible for:

1. Conscientious performance of these "Duties",
"Instructions", "Business Processes" and "Memorandums",
operating at the facility.

2. Safety of cash at the checkout and inventory items in the store. Two forms of liability: collective (for the safety of goods and materials along with all employees) and individual (for the safety of money in the cash drawer).

3. The correctness of payment and the correctness of the paid goods.

4. Preservation of commercial secrets of the enterprise.

5. Fire safety of the facility.

6. Preservation and use for its intended purpose
facility equipment and cleanliness at the facility.

7. High quality customer service.

8. Proper operation of the cash register.

6. Rules "Forbidden to cashier".

In our stores, there are several rules that are prohibited for cashiers:

1. Carry cash and personal belongings with you. (All personal belongings are handed over in the morning to the KZP storage room, money in a bag, with the signature of the amount).

2. Leave the workplace without the permission of the KZP and leave the cash register unattended.

4. Serve yourself and your relatives at your checkout.

5. Disclose information about your cash and allow strangers to the cashier.

6. Work with an open cash drawer.

7. Work without a control and check tape.

8. During the working day, give your work badge to someone and have the barcodes of the controller, administrator and other cashier at the checkout.

9. Use the multi-cash throughout the day.

10. Exchange money with buyers and between cash desks (Money is changed at the main cash desk. Sometimes you can change money between cash desks through the KZP).

7. Providing quality service (algorithm, calculation rules).

The responsibility of the CO is to provide quality service. Service quality includes:

Neat appearance

Greetings

Kindness in communication

smilingness

Using the Maintenance Algorithm

Compliance with calculation rules

Algorithm for quality customer service:

Hello! (Good morning, afternoon, evening)

Do you have a discount card?

Would you like to purchase a card? (give information about the card)

Do you need a package?

The cost of your purchase ... (name the amount in full with the pronunciation of rubles and kopecks)

Your money ... (pronunciation of rubles and kopecks)

Your change ... and check. (pronunciation of rubles and kopecks)

Thank you for your purchase.

Come to us again.

3 components of the algorithm:

1) greeting, offer of related product.

2) checking yourself and the buyer in counting money.

3) farewell, motivation for the next visit.

The phrases of the algorithm should be pronounced to each buyer, it is possible to change the phrases in this context, but the correctness and politeness of communication must be observed.

Rules for settlement with buyers:

1. Clearly state the total amount of the purchase;

3. Check banknotes for authenticity through a detector;

4. Put the money separately, in a conspicuous place (on the cash drawer);

5. Print a cash receipt;

6. Name the amount of change due;

7. Issue change to the buyer along with a canceled check through
cash receiver (at the same time, paper bills and change
to issue a coin at the same time, it is obligatory to recalculate when the buyer);

8. Remove the buyer's money in the cash drawer;

9. If the buyer did not take the check, throw the check away.

What are the main functions and duties of a cashier? This is a specialist whose main task is to conduct cash transactions, with plastic bank cards. It accepts and issues cash, securities, electronic money. Without cashiers, it is now simply impossible to imagine the work of trading companies, banking structures, transport companies and other institutions.

A bit of history

The beginning of the cashier's profession was laid by treasurers and clerks, who described and distributed the property seized by the troops. Cashiers, as we imagine them now, appeared in the 19th century, when the Ritty brothers, Americans, invented the prototype of the modern cash register. Since then, of course, much has changed, and now the job of a cashier is rarely just receiving and issuing money. Most often in modern companies, the position of a cashier is combined with the position of an accountant, teller, controller, bank employee. The requirements for such financial specialists are different. The general requirement is increased attentiveness, because their work is connected with money.

Job Responsibilities of a Cashier

For example, there is such a position as a cashier-operator. This is such an employee who, in fact, is the face of the bank, because it is he who is the first to be seen by customers.

Cashier-operator conducts transactions with customer deposits. The list of what a bank teller should do is quite extensive:

In addition, some banks may impose additional requirements. Job responsibilities of a cashier in a bank may include knowledge of foreign languages, the presence of specialized education, knowledge of the orders of the Bank of Russia. Much depends on the specifics of the bank. The cashier can maintain, open and close deposits of both individuals and legal entities, execute money transfers, verify the authenticity of the signature and the correctness of the execution of documents, and maintain daily documentation. If the cashier conducts transactions with foreign currency, the employer will require the employee to have a certificate of a foreign exchange cashier.

Bank teller. Pros and cons of work

Of course, being a bank teller is quite prestigious. For some, the very fact of working in a bank gives a feeling of confidence. For others, such a job is just the first step in starting a fast-paced, ambitious career. After all, history knows a huge number of examples when the most famous bankers and financiers began to rise up the career ladder precisely from the position of a cashier. But despite the fact that being a bank teller is an honor, such work has a number of disadvantages. Cashiers bear a great responsibility for the safety of funds, including material ones. At the workplace - constant rush jobs, tight schedule, large amount of work, high workload, negative psychological background. There is also the risk of a raid by robbers, which should not be forgotten.

Responsibilities of a cashier in a store

In other organizations, the job description of a cashier looks a little different. For example, a cashier in a store combines the functions of a cashier and a salesperson. It also requires maximum attention. But, in addition to this, the employer will require him to have knowledge of a computer, office programs, 1C, cash discipline, and the procedure for processing cash documents. Although experience is often not required, cashier skills will only be a plus. In general, the main job responsibilities of a cashier in a store are as follows:

To get a job in a trading company as a cashier, it is enough to take specialized courses to obtain the necessary skills. It is not necessary to graduate from a specialized university. But if the employee's arsenal includes the specialties "Economics and Accounting", "Finance and Credit", "Banking", "Commodity Research and Examination of the Quality of Consumer Goods", he can apply for the position of a cashier.

Senior cashier. His job responsibilities

There are a lot of cashiers in large retail grocery stores or household appliances stores. In shopping centers there is such a position as a senior cashier. His job responsibilities are to organize the work of other cashiers. He does the following:

Clean water cashier

In the understanding of the majority, the "classic" position of a cashier is a cashier-controller. He is engaged in cash settlements with buyers, sells and issues subscriptions and tickets. The work of such a specialist is not always carried out in a certain place; controllers with a portable cash register may accept payment for services from the population, for example, for electricity and other utility bills.

Job responsibilities of the controller-cashier - to determine or calculate the appropriate fee, accept cash, issue a check. Cashiers are financially responsible people, so they will be responsible for every mistake with a fine from their salary.

Cashier - a female profession?

The profession of a cashier is considered quite common, and it is believed that it is most suitable for women. Maybe because the profession is rather monotonous and monotonous? Cashiers are often the face of the company, because it is they who meet and see off guests, and women are better at being friendly. Be that as it may, both men and women, with their pleasant appearance and goodwill, are able to create a favorable impression of the company. Therefore, when choosing for this position, employers will give preference to a sociable person.

A brief memo to the cashier on working at the cash register

Preparation of CCT for work.

Before starting work, the cashier receives from the representative of the administration against signature: the keys (from the cash box, from the cash drawer and the cash mode key), change money, accessories for work. The cashier removes the cover of the PU (printing device) or lifts the casing to access it, inspects the machine, removes dust from the surface of the machine and from the printing mechanisms, turns on the cash register equipment in the network, in most imported cash register equipment sets the mode switch (lock) to the cash register mode, checks the presence of tapes (check, control, coloring) and, in their absence, installs tapes. In some CCPs of domestic production, it conducts the "Start of shift" mode - sets the date, time or corrects their value. There is no need to set the receipt number to zero, since it is reset to zero when a replaceable X-report is output in the cancellation mode. Then it is necessary to check the serviceability of the blocking devices, receive a zero (trial) check in order to check the legibility and correctness of printing details on the check. Zero checks are attached at the end of the day to the cashier's report and their number is entered in column 4 of the KM-4, KM-5 forms. The representative of the administration, together with the cashier, receives a shift report X in the “Indications” mode, checks the readings of the cash shift registers (at the beginning of the shift, they should have a zero value). After that, the readings of the summing money counters at the beginning of the shift (column 6 - f. KM-4, f. KM-5) are recorded from the previous day of work at the end of the shift (column - 9 f. KM-4, column 7 - f. KM- 5), which are certified by signatures. Stepping back from the edge of 10-15 cm, the beginning of the control tape is formed. It indicates the type and serial number of the cash register, the date and time of the start of work, the indications of monetary and operational registers. The data on the control tape is certified by signatures. In addition, the cashier enters the amount of change money into the machine by performing the operation of investing money in the cash register (in the cash drawer). The procedure for performing the operations of setting modes, taking readings, investing money in a cash register (in a cash drawer), see the section “Technical and operational characteristics of cash registers”.

Cashier job during shift.

A cashier - an operator or another material person (a controller - a cashier, a waiter, a salesman, a bartender, an order taker, etc.) is obliged to ensure careful care and careful handling of the cash register, keep it clean and tidy. The operation of entering amounts should be carried out in accordance with the operating manual for this type of cash register. After determining the total amount of the purchase using the indications of the CCP indicator or using counting devices, it is necessary to name it to the buyer, receive money, clearly state the amount of money received and put this money in front of the buyer. After completing the check, name the amount of change due and give it to the buyer (client) along with the check (issue paper bills and small change at the same time) and the purchase. Moreover, if the cash machine is installed at the workplace of the seller, then the check should be issued along with the purchase, when installing the machine at the workplace of the waiter, order taker, the check should be issued after the service has been provided. Checks issued to buyers (customers) must be canceled with stamps or by tearing in the designated places. KKT checks for the purchase of goods are valid only on the day they are issued to the buyer (client). The cashier can issue money on checks returned by customers only if the check contains the signature of the director (manager) or his deputy, and only on the check issued at this cash desk. In the event of an error by the cashier - teller when entering the amount and the impossibility of redeeming the check (using it for another buyer) during the shift, the unused check is activated at the end of the shift by an act in the KM-Z form. In the event of a dispute, the buyer has the right to demand that the administration withdraw the cash register. The cashier - the operator has no right to remove the cash desk without the permission of the administration; - do not issue a check to the buyer (client). The cashier has the right during the shift, at the direction of the administration, change the cipher, use stamps, and prints “redeemed”, “account”, “control”, etc.; receive printouts on the cash machine. In case of malfunctions, the cashier is obliged:

turn off the cash machine;
call a representative of the administration using the alarm system installed in the cab;
together with the representative of the administration to determine the nature of the malfunction;
in case of unclear printing of the details on the check, together with the representative of the administration, it is necessary to check the prints of the check on the control tape, sign the check, indicating the amount on the back (rubles in words, kopecks in numbers). If the check didn't come out, get a zero check instead. A null check should be issued in the same way as a check with unclear details.

If it is impossible to continue working due to a malfunction of the cash register (fuzzy imprint on documents, discrepancy between the date and time printed on documents and the current ones, lack of a control tape, etc.), the cashier, together with a representative of the administration, draws up the end of work on this CCP in the same way as with end of shift. Makes a note in the book of the cashier - teller indicating the time and reason for finishing work. The use of cash registers should also be terminated in case of violation of the seal, absence of ICS (holograms), marking of the manufacturer, as well as when a ban is imposed on the tax on cars. with tax authorities or CTO employees for use. If any violations of the seal or ICS are detected, the CTO must be immediately notified and reported to the tax authority. The administration, if it is impossible to eliminate the malfunction by the cashier, calls a CTO specialist, having previously notified the tax office, makes an appropriate entry in the call log of technical specialists.

The cashier is prohibited from:

work without a control tape, with the exception of those CCPs, the design of which provides for an electronic control log (control tape buffer); allow unauthorized persons to enter the cash register to the cash machine,
leave the cash machine without notifying the administration, without turning off the cash register,
independently make changes to the operation of the cash terminal,
have in the cash register personal money and money not taken into account by the cash register, except for the money issued before starting work for exchange.

Finishing order.

At the end of the work, the cashier must perform the following actions:

Prepare cash receipts for change (calculate cash, sort them into banknotes, and metal coins by value, count the amount of change money).
If there are unused checks, sign them, stick them on a piece of paper, draw up an act f. KM-3. The act indicates the number of the unused (returned) check, the name of the section, the amount of each check and the name of the person who ordered to accept the check from the buyer. The total returned or incorrectly printed amount for unused checks is also indicated, which is recorded in the book of the cashier - teller f.KM-4 (column 15). The act must be signed by the head, accountant, materially responsible person, cashier, senior cashier.
Prepare other payment documents.
Draw up a certificate - a report (f. KM-6) and hand over the proceeds along with a certificate - a report to the senior cashier (head, accountant of the enterprise) according to the INCOME cash order.
The representative of the administration, in the presence of the cashier, takes the readings of the counters, that is, displays a replaceable 2 - report in the "Clearing" mode and writes from this report in the book of the cashier of the operator. In case of discrepancy between the amount of proceeds by counters (replaceable cash registers) and the actual amount of money, the amount of proceeds is determined by adding the amounts printed on the control tape. Based on the results of the audit, the administration of the enterprise, in the event of a shortage of funds, must take measures to recover it from the perpetrators in the prescribed manner, and if there are excess funds, capitalize them according to accounting with attribution to the results of economic activity.
The administration representative signs the end of the control tape, indicating on it:

Type CCP number, indications of cash and control registers, shift revenue, date and time of completion of work, full name cashier and his signature, full name administration representative and his signature.

Having completed the execution of cash documents, the cashier takes care of the cash register and the workplace, closes the cash machine with a key, disconnects it from the network, covers it with a cover, hands over the key and control tape to the administration for storage.
The senior (chief) cashier, after receiving all the necessary documents, draws up a summary report in the KM-7 form for the current day.

Safety rules.

The workplace of the cashier must be equipped in such a way as to exclude the possibility of contact of the worker with current-carrying devices, grounding buses, radiators, water pipes.
The machine must be connected to the mains through a special socket, which must be grounded.
Before connecting the machine to the mains, inspect the plug, socket and make sure that they are in good condition.
It should be remembered that the cash drawer opens automatically to 1/3 of the length during the issuance of the first check.
It is not allowed to interfere with the operation of the machine after it has been started until the end of the working cycle.
When stopping the machine for an unknown reason, as well as in case of sudden stop (stopping the machine with an incomplete work cycle), it is necessary to disconnect it from the power supply.
It is forbidden to carry out maintenance on the machine connected to the power supply network.
After finishing work, turn off the power supply by removing the plug from the socket.
Persons who are unfamiliar with the rules of work and safety should not be allowed to work on the machine.

Preparation for work

The procedure and conditions for the use of cash registers are regulated, as well as by the letter of the Ministry of Finance of Russia dated August 30, 1993 No. 104 "" (hereinafter referred to as the standard rules), which is applied to the extent that it does not contradict. At the same time, according to the explanations of the Ministry of Finance of Russia and the Federal Tax Service of Russia, model rules are not subject to mandatory application by organizations and individual entrepreneurs that have switched to a new procedure for applying CCP ().

The CCP is applied at the place of settlement with the buyer at the time of settlement by the same person who makes settlements with the buyer, with the exception of settlements carried out by electronic means of payment on the Internet. At the same time, the CRE, intended for use only when making settlements by electronic means of payment, is used only for such settlements. And automated systems for BSO are used only for settlements when providing services ().

Before starting work with the cash register, the head of the cashier is given the keys to the cash register and the cash drawer (if any), change coins and banknotes in the amount necessary for settlements with customers, accessories for the operation and maintenance of the machine. To account for the money issued by the cashier from the cash desk of the organization to other cashiers or an authorized person (distributor), as well as to account for the return of cash, the Book of Accounting for Cash Accepted and Issued by the Cashier is used.

If necessary, instruct the cashier about measures to prevent counterfeiting of checks (encryption of checks, the specific color of the check tape used, the maximum amount of the check, etc.).

After making sure that the machine is in good condition, you can instruct the cashier to start work.

The cashier at the beginning of work is obliged:

check the presence of a check tape and, if necessary, fill a new one;
turn on the machine and receive a zero check to check its operation;
print two or three checks without indicating the amount (zero) in order to check the legibility of printing the details on the check tape and the correctness of the date and numbering (zero checks are applied at the end of the shift to the cash register;
wipe the casing with a dry cloth and install a sign with your name on the side of the buyer (client);
place the necessary equipment for work.

Working with CCP

IMPORTANT

Non-use of cash register equipment in cases established by the legislation of the Russian Federation on the use of cash register equipment, entails the imposition of an administrative fine on officials in the amount of one fourth to one second of the amount of the calculation carried out without the use of cash register equipment, but not less than 10 thousand rubles. ; for legal entities - from three quarters to one amount of the amount of the settlement carried out using cash and electronic means of payment without the use of cash register equipment, but not less than 30 thousand rubles. ().

During the working day, the cashier-operator or other financially responsible person (controller-cashier, waiter, salesman, barman, order taker, etc.) must:

provide careful care and careful handling of the machine, keep it clean and tidy;
to carry out operations for entering amounts in accordance with the operating manual for this type of cash registers;
for one buyer (client), determine the total amount of the purchase, services by reading the cash register indicator or using counting devices and name it to the buyer (client);
receive money from buyers (clients) for goods or services rendered according to the amount called by the buyer (client) indicated in the price list for the services provided, the price tag for the goods sold, in catering establishments indicated in the menu or price tags in the following order:
clearly state the amount of money received and put this money separately in front of the buyer (client);
print a check;
name the amount of change due and give it to the buyer (client) along with the check (at the same time, paper bills and change coins are given out at the same time).

IMPORTANT

It should be noted that the preliminary printing of receipts used in online stores is prohibited, since the cash receipt issued to customers must contain the required details provided for. One of these details is the date and time of the calculation.

In accordance with the letter of the Ministry of Taxation of Russia dated July 20, 2000 No. VNK-6-16 / 549 "", the date and time on a punched cash receipt should not differ from the real time of receipt of money by more than 5 minutes. A similar conclusion is contained in .

If the check is punched earlier than 5 minutes before the real time of receipt of money, or the buyer is given a copy of the cashier's check, then this can be regarded as non-use of cash registers. Thus, the couriers of online stores are required to carry and use cash registers at the time of receipt of funds from the buyer ().

The cashier-operator is prohibited from:

remove the cash register without the permission of the administration;
do not issue a cash receipt to customers;
allow unauthorized persons to enter the cash register to the cash machine, except for the head, accountant, administrator on duty and, with their permission, a technical specialist or controlling person to check the cash register;
leave the cash booth without notifying the administration and without turning off the cash machine, without locking the cash booth, cash machine with a key. If it is necessary to leave the cash booth, all keys (from the booth, a working key from the cash machine and the cash drawer) must be kept by the cashier;
independently make changes to the program of work of the cash terminal;
have personal money and money not accounted for through the cash machine in the cash register (except for change money issued before starting work).

The cashier has the right:

during the shift, at the direction of the head, change the cipher, apply stamps and imprints;
receive printouts on the cash machine.

Errors and malfunctions when working with CCP

In case of an error of the cashier-operator:

when entering the amount and the impossibility of redeeming the check during the shift, the unused check is activated at the end of the shift;
in issuing change to the buyer (client), in the event of a dispute, the buyer has the right to demand that the administration withdraw the cash desk;
draw up and issue, together with the administration of the enterprise, an act in the form of KM-3 on the return of funds to buyers (clients) on unused cash receipts, pay them off, stick them on a sheet of paper and hand them over to the accounting department together with the act;
write down in the "Book of the cashier-operator" the amounts paid on the checks returned by the buyers (clients), and the number of zero checks printed on the day.

It should be noted that the cashier-operator can issue money on the checks returned by the buyers only if the check is signed by the head and only on the check issued at this cash desk.

EXAMPLE

When changing the operator of fiscal data or making changes to the information entered in the CCP when generating a registration report or a report on changing registration parameters, the user must generate a report on changing registration parameters using the CCP software. In this case, all generated fiscal documents for which no confirmation of the fiscal data operator was received are transferred to the fiscal data operator ().

In the event of a malfunction, the cashier must:

turn off the cash machine;
call a representative of the administration using the alarm system installed in the cab;
together with the representative of the administration to determine the nature of the malfunction;
in case of unclear printing of the details on the check, non-issuance of the check, together with the representative of the administration, sign the check (if the check did not come out, get a zero one instead), indicating the correct amount on the back (rubles in words, kopecks in numbers);
in case of impossibility of further work due to a malfunction of the cash machine, the cashier, together with a representative of the administration, draws up the end of work on this cash machine in the same way as at the end of the shift, with a note in the "Book of the cashier-operator" for this cash machine, the time and reason for the end of work.

The administration, if it is impossible to eliminate the malfunction by the cashier, calls a technical specialist by making an appropriate entry in the call log of a technical specialist and recording the work performed.

Completion of work with KKT

When the enterprise is closed or upon the arrival of the collector, if he arrives according to the schedule before the closing of the enterprise, the cashier must:

by means of a cash register, generate a report on the closing of the shift ();
prepare cash receipts and other payment documents;
draw up a cash report and hand over the proceeds along with the cash report on the receipt order to the senior (main) cashier (in small enterprises with one or two cash desks, the cashier hands over the money directly to the bank collector).

The representative of the administration, in the presence of the cashier, takes the readings of the counters, receives a printout. The representative of the administration signs the printout, indicating on it the type and number of the machine, the readings of the sectional and control meters (registers), the daily revenue, the date and time the work was completed.

According to the meter readings at the beginning and at the end of the shift, the amount of revenue is determined. The amount of proceeds must correspond to the readings of the cash summing counters and the control tape (if any). It must match the amount handed over by the cashier to the senior cashier and placed in the collection bag with the final receipt of the cash register.

Based on the results of the audit, the administration of the enterprise, in the event of a shortage of funds, must take measures to recover it from the perpetrators in the prescribed manner, and if there are excess funds, capitalize them according to accounting with attribution to the results of economic activity.

Having completed the execution of cash documents, the cashier performs overhaul maintenance of the machine and prepares it for the next day in accordance with the requirements of the operating manual for this type of cash register.

After maintenance, the cashier:

closes the cash register with a cover, having previously disconnected it from the mains;
hand over the keys to the cash machine, cash booth to the director (manager) of the enterprise, the administrator on duty or the senior (chief) cashier for storage against receipt.

Used cash receipts and copies of sales receipts are kept by financially responsible persons for at least 10 days from the date of sale of goods on them and verification of the commodity report by the accounting department.

eternal questions