Today, if modern man won't go to play store he immediately panics, because it is impossible to imagine successful and young people without a smartphone, tablet or computer device. And all these devices are useless without applications. Today, all this technology is the attributes of our Everyday life, and as it often happens, any household item sooner or later becomes obsolete or breaks down. Everything that a person creates is not eternal, and even virtual systems also fail. One of the most popular requests among owners of devices with an Android system is the topic: I can’t access the Play Market. Indeed, a multi-million audience daily encounters various failures in services or equipment, Google Play errors are also common, so it’s worth delving into this issue and finding out what is the actual reason why the user cannot enter the Play Market.

All applications in one place - in the Play Market

Any device with an Android operating system supports a lot of applications, from a navigator to various “scanners” and music recording programs. In general, our smartphone is an ideal place for experiments, but in order for them to develop successfully and in no way damage the system of equipment, only one point should be taken into account - the source from which the selected application or game is downloaded. Proven, reliable and free (there is also paid content) is the Play Market service - here you can find everything for a technical tool on Android. The only problem that may arise for the user is that he cannot enter the Play Market. There can be many reasons for this, and each of them has its own way of solving this problem.

The reason may be malware on your Android device. In order to protect yourself from the theft of your personal data, we recommend using secure browsers.

We recommend changing your default browser after fix problems with the Play Market so that the problem does not reappear. Because in order to download the application you need to restore access to the Play Market

Causes of the problem and ways to solve them

Why does not go to the Play Market? There are many answers to this question, but the most frequent and popular is the lack of an account in the Google system. It is easy to fix this situation: you need to go to the Google website, create an account, then open the Play Market and enter it by entering the necessary data.

But if the account has been registered for a long time, and the service was working yesterday, but not today, then the problem takes on a different character. Most often, this problem lies in a small detail when I can’t go to the Play Market. The service writes in a pop-up window that there is a connection, but the connection is broken, or a “system error” has occurred. In this case, you only need to check the date and time settings. Users who have removed the battery from their phone or tablet are most likely to experience this problem. You should not despair, as it is enough to re-install these values and try to enter the Play Market again.

Why the Play Market does not work - Other reasons

Of course, this is not the whole list of possible problems. One of the main ones can also be considered an overflowing cache. Its regular cleaning is the key to fast operation of the device, therefore, if such “glitches” occur, the first thing you need to do is go to the “Settings” of the device, find “Application Management” among the items and click on the Play Market. Here you need to clear the cache and data. Even if after that the user again says that I can’t go to the Play Market, then you need to reset the settings to the factory settings. This can usually be done via a shortcut:

"Options";
"Backup and Reset".

And of course, one of the common reasons that users write “I can’t go to the Play Market” is a failure in the Internet connection. If the device has a weak signal, a low level of data transfer, then when entering data into the login profile, an error window will pop up. In this case, fixing the problem is just finding a suitable network and a high signal for normal data transfer.

Play Market - the guarantor of safe downloads

Why is this Google service so successful? The answer is very simple: in this place you can download absolutely everything, make your computer or mobile device fast and fully functional. But this service fell in love not only for the assortment and free content, but for the availability of proven programs and software that do not have viruses and fully work.

Those who like to be everywhere and everywhere often have to go to various unverified sites, and then after such visits to “dubious” resources, hundreds of requests appear on the forums: “why can’t I go to the Play Market?”, “Where did the money go from my account ? etc.

In order not to resort to extreme measures (reset settings, flash the device), it is best to restart your phone or tablet. Perhaps the usual "glitch" affected the operation of services, and after a reboot it will immediately disappear. Therefore, when downloading programs to your tablet or smartphone, it is better to use official services.

PS: And don't "feed" the pirates.

"Unable to establish a reliable connection to the google server"

The full error message is as follows: "Could not sign in. Unable to establish a reliable connection to the server. This may be a temporary issue, or your Android device may not have a data service. If the problem persists, contact support."

If a you need to sign in with google account, the problem is also very easy to solve. We won’t paint for a long time, but we’ll just post another short video, the guy’s voice does not inspire confidence :) But the solution is really working:

For this method, you need Root Explorer. It can be downloaded from

Let's find out the reasons for the failures in the Google Play Market: it says there is no connection, you need to log into your account or a server error. Various service problems, malfunctions in the device selected for this purpose, and many other reasons can lead to poor performance of the application. What to do if you can't log into your account? In this article, we will look at the main causes of crashes and errors related to the Play Market and how to fix these problems.

Method 1: Reboot Android

Since the system freezes quite often on Android, it is necessary to carry out device reboot.

In addition, this will allow you to troubleshoot not only Google Play, but also bugs in other applications.

Method 2. Reset Google Play Market settings

The play market application on the tablet may not work due to a large amount of unnecessary information, therefore, you should reset the settings using the following steps:

After the actions taken, it is recommended to reboot the device for the system to quickly recognize the changes made.

Method 3. Remove Google Play Market updates

As in the first method, you need to go to the settings menu, select the "Applications" or "Application Manager" section, in which click the " Uninstall updates", which will lead to the starting state of the play market.

Method 4: Reset the settings of the Google Play Services app

In order to achieve the functioning of the play market, it can be useful to reset the Google Play Services settings. To perform this operation, you must perform the following steps:

Method 5. Activating the "Download Manager"

Play Market problems may occur due to the disabling of this service application. In order to activate the "Download Manager", you must first go to the settings menu of your device, then, using a swipe, go to the "All" section, where you can select the required item. When you stop the application, you should click the "Enable" button.

After the operations performed, you need to reboot the device, followed by checking the correct operation of the Play Market.

Method 6. Deleting a Google account

When performing this action, it must be borne in mind that when deleting an account, the loss of the necessary and important information. In order to avoid unpleasant consequences, you should first synchronize the data, that is, create a backup copy. For these purposes, go to the settings menu and then select the “Accounts” section in it, after opening which, you need to select your account.

After the completed actions, the synchronization menu will be available, all that remains is to click on the mailbox.

After opening, you need to select the items that you need to synchronize. In most cases, users create backup copies of personal information and "Contacts" using the selected section. To save important information on your tablet or phone, you must press the "Options" button and select " synchronize". After the steps taken, a backup copy of all applications will be created at the same time.

After synchronization, you can safely delete your Google account. When you re-login to this account, the device will prompt you to restore the backup information.

After the account has been deleted and restored again, the applications should be back to normal. In the event that the performance of the play market is not fully implemented, then you should use the following method.

Method 7: Presence of incompatible applications

The functioning of the Play Store may be disrupted or completely blocked due to the presence of some applications that the user installed independently. Such applications exist in in large numbers. Among these applications, "pests" is the well-known Freedom, with the help of which the user can make in-game purchases in a free version.

Method 8. Setting up the "hosts" file

If your device is equipped with the " Freedom”, and in your opinion, it contributes to the failure of the play market, then you need to configure the “hosts” file.

To configure this file, you need to go to the settings menu, select the section "Application Manager" - Installed, and select "Freedom". After opening the menu of this program, you should click on the "Stop" button, after which the application is deleted. The main thing is not to neglect the rules of the proposed operation, namely: first stop, then delete.

After the device reboots, you need to check the functioning of the play market. if there is no change, use the following method.

Method 9Reset Android Settings

Despite the fact that resetting all existing settings is a rather drastic action, this helps to solve most problems not only in applications, but in the entire system. Going to the Android settings menu, you need to select "Reset settings" in the section " Recovery and Reset».

Before performing a reset, it is recommended to check the synchronization of the necessary information again. The data stored on the memory card will remain untouched.

Method 10. Checking the Internet connection

Sometimes, it is the banal lack of connection to the Internet that causes failures in the application. After checking the connection, you should restart the router.

Method 11: Enable Google Accounts

Problems may occur due to a disabled Google account. Application activation " Google Accounts” takes place in a special section.

Method 12: Checking the time and date

If the connection is constantly disconnected, you should check that the time and date are set correctly.
If the Internet connection is connected, but the connection was still not made, you need to repeat the time zone and time setting by synchronizing these parameters with the network by entering the menu section " Settings”, where selecting “Network time zone” and “ date and time”, tick these options.

Every owner of Android devices periodically uses the Google Play service. But sometimes he throws surprises that violate all plans. So in recent times On the Google Play help forum, complaints have increased that when trying to sign in to Google Play, the device displays an error message: "Could not contact Google servers".

Technical support specialists believe that one of the causes of the problem is date and time mismatch installed on the device with Google certificate expiration dates. On the date and time set in the gadget's system, they either expired or have not started yet. It is enough to set the correct time zone and enable automatic detection of time and date, or enter these data manually, and the problem may be solved.

The same technical support gives two more reasons for the error "Could not establish a reliable connection to the server." It turns out that failure can occur due to the fault of providers, namely, due to incorrect operation of DNS servers. If Internet access is via Wi-Fi, experts advise specifying 8.8.8.8 as the DNS server in the router settings. You can also change the connection point or use not Wi-Fi, but 3G. If the error is caused by a network problem, this can help too.

For some users, universal methods such as clearing data and cache. You can also try deleting and re-adding your account Google or, which is no less simple, but not very convenient, start a new one. We have repeatedly written about how this can be done on an Android device in various instructions on our website.

But, if only it were that easy! As it turned out, technical support tips and universal methods for solving the problem do not help everyone, and the error occurs not only when working with Google Play, but also with YouTube, as well as with a number of other applications and services. In the process of carefully studying the problem, it was found that the error "Could not contact the Google servers" also occurs if the device was infected with a virus that changed the entry in the system hosts file. As a result, the address of the service stored there is corrupted, and the device is sent to the Google server with a changed IP address, and communication with the service, of course, cannot be established.

On the this moment found two ways to correct the contents of the hosts file. To correct the service address to the correct one, you need to get root rights on an Android device.

Method 1: Edit the hosts file manually

Install Root Explorer and a handy text editor.
Open Root Explorer and grant root access to the application.
Navigate to the "root/etc" folder.
Click "Mount R/W" at the top of the screen.
Open the hosts file in a text editor.
Clear the content and save the file.
Reboot your device.

Method 2: Clear the hosts file with Lucky Patcher

Download and install .
Open Lucky Patcher and select "Block ads on device"
From the pop-up menu that appears, select "Clear hosts file"
Reboot the device and when it starts, the hosts file will be restored. The device will then be directed to the Google server with a valid IP address.

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If you know other ways to fix the error " Unable to contact Google servers”, please share them in the comments. Perhaps it is your option that will be effective for some of the visitors to the site.

Android is one of the most popular operating systems for mobile devices today. It has a number of huge advantages over its competitors and is practically the undisputed leader. However, relatively recently, there have been reports of problems with one of the main services of "Android" devices, namely Google Play. At the entrance, the application began to give an error: "Unable to establish a reliable connection." The help system provided by the vendors does nothing. Then how to solve the problem?

Quick and easy

To begin with, we will give a method that does not require any complex and dangerous operations with the gadget from you. The simplest troubleshooting for the "Unable to establish a reliable connection" error is based on system settings. You just need to check the system date and time in your android device. They must match the real ones within one minute. This is due to restrictions on the validity of software certificates. If the date is incorrect, the phone will assume that the validity period of the certificate has not yet come or has already passed.

I'll clean up

This method is suitable for those who do not have any important data saved on the device. Although, in fact, photos and videos can always be transferred to a computer, and applications can be downloaded again, especially if you have synchronized your data with a Google account. Then even when reinstalling, all application data should be saved. So, there are two ways to fix the error "Unable to establish a reliable connection to the server."

Reset phone to factory settings. You can use special programs offered by application developers, or find instructions that are suitable specifically for your Android device model. After all, each manufacturer has its own tricks and protection mechanisms.
Add new account. As you understand, old data will not be copied to new versions of applications, but you can avoid problems with transferring other information that needs to be saved when completely cleaning the phone. To add a new account, do the following:

Download the AddAccount app through your computer or phone browser.
Write the downloaded apk file to the initial directory on the phone's memory card.
In a standard browser, enter: content://com.android.htmlfileprovider/sdcard/add_account.apk.
Follow the link.
Run the program. Enter your email on Google and click Add Account.
If you receive a message about an incorrect password, enter it and continue. That's it, you have a new account.

In addition to cardinal methods, there is a less dangerous solution. "A reliable connection to the server could not be established" is an error that is related to the temporary and personal data of the application. Therefore, possible ways out of the problem situation can be looked for in another area.

Freedom

As statistics show, sometimes problems with Google Play can be related to other applications. In particular, the Freedom program. She is responsible for purchases in the application we are considering. The problem of not being able to establish a reliable connection to the server can occur if you downloaded and uninstalled Freedom, having previously forgotten to turn it off. As is clear from what has been said, in order to return everything back, download and install this utility. After that, enter it and stop it by clicking on the Stop button. Then you can safely delete.

Internet

If the previous method did not help you, you should check your Internet connection settings. Problems like "Unable to establish a reliable connection to the server" may occur with some providers, with incorrectly Before trying to solve the problem in this way, try opening Google Play by connecting to a different Internet source. If you still need to return to the initial version - download the Set DNS application. Set DNS address 8.8.8.8. This should help in cases where Wi-Fi is used to connect to the Internet. In any case, first try to test your device on a different connection.

Another option for why a reliable connection to the server cannot be established is that the server may be blocked. In order to test this method, you will need superuser rights on your device. Open explorer and find the file /system/ect/hosts. We need to open it with any text editor. By default, only 127.0.0.1 localhost should be specified in the file. Any other data is deleted.

YouTube

The last way to solve the problem is to additional programs. It is assumed that the user cannot access Google Play due to broken addressing settings in the Google account.

The utility for viewing YouTube videos pre-installed on many Android devices (any other program that uses a Google account for registration) will help to cope with the problem. The bottom line is that you just need to launch the application and go through it to your GMail account.

other methods

And finally, it is worth mentioning two more extreme measures. The first one is "Hard Reset". Full reset device settings. To do this, go to the application menu, select "Settings" - "Backup and reset". After that, in the last window, click "Reset". And delete everything. After that, the device should come to its original state. You will have to re-download all programs and set up an account.

Flashing. Update your operating system or flash your device. The second option is undesirable, because after it you may well be denied warranty service. It's best to just update the OS. Many manufacturers try to fix errors that users experience on their own.

That, perhaps, is all that we could tell you and advise you to do when the error "Cannot establish a reliable connection to the server" occurs. We hope our article helped you.

Users of Android smartphones and tablets cannot do without the Google Play Market. Where, if not from him, download applications, music, games? Yes, someone uses third-party resources, but they are far from being safe in terms of virus threats.

Problems with launching Google Play make it impossible not only to install new programs, but also to update old ones. This means that without it, the device remains defenseless (updates close vulnerabilities in applications that can be exploited by viruses and hackers). In a word, if the Play Market does not work for you, urgently take measures to eliminate this failure.

To make it easier for you, we have divided the problems into several groups according to their causes and solutions.

Cache memory errors or failure in system application settings

Google Play, like many other applications, uses a cache (a special place to store frequently used data for quick loading into memory). It contains information about the latest actions in the program. If an error has crept in, the Play Market will play it until the data in the cache is updated.

To speed up this process, clear the Google Play cache manually:

Open Settings (Options) Android.
Go to the "Applications" section.
Find Google Play Market in the list of programs.
Tap the Clear Data and Clear Cache buttons.

If the Play Store still does not open, restart your device.

When an update error occurs installed apps do the same with " Google Play Services«.

In addition, in order to download new programs and install updates for old ones, the correct operation of the " Download Manager" and " Application manager. Normally, both should be in the list of running programs.

Update errors

If the problem with opening occurs immediately or after a short time after installing a more recent version of Google Play, roll back the program to a previous installation. Along with the Market update, uninstall the Google Play Services update.

The uninstall updates button is in the same menu as the clear cache options.

If there is no such button, then the program has never been updated (there are no previous versions).

Problems with the user's Google account

The inability to get into the Play Market often occurs due to problems with the user account. Perhaps you recently changed the password of the gmail.com mailbox that your profile is linked to, or there was a failure on the Google server and Android stopped recognizing you.

To restore access to your account, connect your tablet or phone to the Internet (via a SIM card or Wi-Fi), go to "Settings" and open the accounts section. The screenshot below shows what the Gmail sync issue looks like.

If you see the same picture, open the menu for this section and tap "Sync Now".

If the error persists, delete the Google account on the phone (the button is located here) and create it again. Or get yourself another gmail.com account and log in under it.

Installation errors or corruption of the program executable file

Often, the failure is manifested by constant messages "An error has occurred in the Google Play Store application." It pops up when the user tries to launch the application or perform any action in it (search, download). And in some cases, by itself, when some of installed programs decides to check for an update in the background.

You can try to deal with this error in the ways described above. If all else fails, the following options remain:

Make a system restore from a backup (if you created it in advance, for example, in the Android gadget management program for Windows MyPhoneExplorer).
Remove the Play Market from the device and reinstall. To do this, you need root permissions (obtained in advance).
Perform a factory reset on the tablet or phone (Hard Reset / Wipe).

How to reinstall play store

Download or copy the Google Play Market executable in .apk format from a properly working Android phone or tablet.
Activate permission to install applications from unknown sources on the problem device. The option is located in the "Security" or "Protection" menu of the "Settings" application.

Transfer the file to the problem device and run the installation (tap it with your finger).
If nothing happens or if you see the Play Market error message again, open the \data\app\ directory and place the file there.

By the way, you can use the same MyPhoneExplorer to remove a failed copy of the Market and reinstall it. After synchronizing the phone with the program, go to the "Files" - "Applications" section, click on the line highlighted in the screenshot and click the "Delete" button.

Next, click the "Download application" icon on the top panel and specify the path to the .apk file.

viral infection

There are malware modifications that block the launch of the Android Market so that the user cannot download the antivirus, or even delete the original file and replace it with an infected copy. We talked about what to do in such cases in the article on how to remove viruses on Android.

After an antivirus scan, when the malware is neutralized, you may have to replace the infected Play Market with a clean one.

Play market is not installed

Today, Android smartphones without pre-installed Google services have appeared on the Russian market. In particular, the products of the Chinese manufacturer Meizu, for example, Meizu M3 Note, Meizu M3 Mini and other models. Devices purchased in our country make it easy to correct this shortcoming by installing the necessary means of another application.

So, to install the Play Market on your Meizu device, tap on the "Best" application icon. It contains a selection of programs available for quick download, among which are Google tools. Tap the "Install" button below the "Google Services" icon. Reboot the device after installation.

Application conflict

The fact that some Android programs may not get along with Google Play, some users found out after installing "Freedom". "Freedom" is an application for bypassing the official authorization service for users who make purchases in game stores. Thanks to this, dishonest players get the opportunity to purchase virtual goods without paying.

If Freedom and the Play Market cannot work together on your device, you will have to give up something.

Blocking Google Play Market access to network resources

Sometimes Freedom does not block the launch of the Market, but prevents it from connecting to the Internet. When trying to download something, the user sees messages: "The program was unable to contact the Google servers" or " Network connection missing, please try again later."

If you have root rights, it is not difficult to solve the problem - just make adjustments to the system Hosts file (on Android it performs the same function as on Windows - it maps domains to IP addresses). The file is located in the \system\etc\ folder. You can get into it both through the Android root explorer (for example, "Root Explorer"), and through the already familiar MyPhoneExplorer running on a Windows machine.

Open the hosts file with a text editor such as notepad and remove all entries except for "127.0.0.1 localhost". Save without extension by selecting the file type - "All files".

If network connection errors are not related to "Freedom", check your security software settings. It is possible that Market access to the network is blocked in the firewall.

Firmware corruption and hardware failure

The most difficult case. A fatal firmware failure or hardware failure of the device can be assumed in the following situations:

The problem arose after an adverse effect on the device: an unsuccessful firmware update, a fall, connection to a faulty charger, etc.
Together with the Play Market, other applications have stopped working or a failure occurs haphazardly: the program either works or not.
There are other symptoms of a malfunction - freezes, spontaneous reboots, shutdowns, overheating, inadequate load on resources.
The tips above did not help solve the problem. She remained even after resetting the factory settings (wipe).

There are only two ways out of this situation - reinstall the firmware yourself or entrust diagnostics and repair to service specialists.

Storms on the Sun